Front Desk Receptionist

Orthodontic Experts is seeking an experienced receptionist to add to our team!

An ideal candidate will have great communication, strong multi-tasking, and organizational skills so doctors, assistants, and patients can stay on a tight appointment schedule. As a receptionist, you won’t administer treatment responsibilities nor prescribe care for patients, so you can focus your attention on administrative tasks.

  • Overlook the cleanliness and maintenance of the front waiting area
  • Maintain a neat and clean appearance. Uniforms must be worn on patient days. If it is an administrative day casual clothing is acceptable, but employee should still maintain a high level of professionalism through his/her attire.
  • Answer all phone calls
  • Listen and return all voicemails left in front office phones.
  • Check-in new and existing patients and let the clinical staff know that the patient has arrived
  • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
  • Check out patients (collect payments, make next appointment)
  • Handle questions and provides information to walk-in patients.
    (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
  • Maintain commlog up to date with all necessary patient/parent communication information
  • Review the daily schedule of the clinic for any changes
  • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
  • Review for Bonding approvals
  • Check if all bondings are Approved and Active with insurance (day before & day of the appointment)
  • Understand cancellation policy and reiterate it to patients
  • Print end of the day reports. Check collected payments against the report and check all credit card transactions.
  • Bilingual in Spanish preferred
  • High school or equivalent
Required Experience
  • Receptionist: 1 year

Position: Front Desk Receptionist

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Job Location
1529 S Lake St, Mundelein, 60060
Date posted
December 11, 2018