●Overlook the cleanliness and maintenance of the front waiting area
●Maintain a neat and clean appearance. Uniforms must be worn on patient days. If it is an administrative day casual clothing is acceptable, but employee should still maintain a high level of professionalism through his/her attire.
●Answer all phone calls
●Listen and return all voicemails left in front office phones.
●Check-in new and existing patients and let the clinical staff know that the patient has arrived
●Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
●Check out patients (collect payments, make next appointment)
●Handle questions and provides information to walk-in patients.
(This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
●Maintain comm-log up to date with all necessary patient/parent communication information
●Review the daily schedule of the clinic for any changes
●Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
●Review for Bonding approvals
●Check if all bondings are Approved and Active with insurance (day before & day of the appointment)
●Understand cancellation policy and reiterate it to patients
●Print end of the day reports. Check collected payments against the report and check all credit card transactions.
MUST BE BILINGUAL: SPANISH