Position title
Front Desk Receptionist

●Overlook the cleanliness and maintenance of the front waiting area

●Maintain a neat and clean appearance. Uniforms must be worn on patient days. If it is an administrative day casual clothing is acceptable, but employee should still maintain a high level of professionalism through his/her attire.

●Answer all phone calls

●Listen and return all voicemails left in front office phones.

●Check-in new and existing patients and let the clinical staff know that the patient has arrived

●Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)

●Check out patients (collect payments, make next appointment)

●Handle questions and provides information to walk-in patients.

(This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)

●Maintain comm-log up to date with all necessary patient/parent communication information

●Review the daily schedule of the clinic for any changes

●Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.

●Review for Bonding approvals

●Check if all bondings are Approved and Active with insurance (day before & day of the appointment)

●Understand cancellation policy and reiterate it to patients

●Print end of the day reports. Check collected payments against the report and check all credit card transactions.


Employment Type
Full Time
Job Location
1529 S Lake St, Mundelein, IL
Date posted
September 17, 2019
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Position: Front Desk Receptionist

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